We strive to respond to all inquiries within 24-48 business hours. Support requests are prioritized based on urgency, and business inquiries may take slightly longer depending on the nature of the request.
For wallet connection issues, please try the following steps before contacting support:
Ensure your wallet (Phantom, Solflare, etc.) is updated to the latest version
Clear your browser cache and cookies
Try using a different browser
Disable any ad-blockers or VPNs temporarily
If the issue persists, please submit a support request with detailed information about your wallet type and the specific error messages you're receiving.
We're always open to exploring strategic partnerships that align with our vision. To propose a partnership, please use the Business Inquiries form and provide detailed information about your company, the nature of the partnership you're proposing, and how it would benefit both parties. Our business development team will review your proposal and get back to you if there's potential for collaboration.
We love hearing feature suggestions from our community! You can submit your ideas through the General Contact form by selecting "Feature Request" as the subject. Please be as detailed as possible about the feature you're suggesting and how it would improve the Mochune experience. Alternatively, you can join our Discord server and share your ideas in the dedicated suggestions channel.
We're always looking for talented individuals to join our team! Check out our Careers page for current openings, or send your resume and a cover letter to careers@mochune.com if you don't see a position that matches your skills but believe you could contribute to our mission.